Globalisation makes high demands on the competitiveness of German companies as well as their services and products. Plant and mechanical engineering is the world's leading industrial sector. Due to the shift from local providers to the global sellers' market, all eyes and ears are now on the customer.
 
In order to differentiate themselves from increasing competition, plant manufacturers, now more than ever, are looking for profitable value-added services, both for themselves and for their customers. Questions such as innovation, customer satisfaction and customer loyalty, as well as counterfeit protection, are therefore the focus of interest. On the other hand, the operator's sights are above all fixed on the plant itself when looking for a service-oriented plant. This is because highly automated, complex plants, machines and systems are being used increasingly to meet the high demands of operational reliability and availability. This thereby increases the demand for safe, maintainable plants as well as plant-specific warranty management and lifelong service. For both parties, the use of comprehensive, plant-oriented management solutions is therefore indispensable and assures survival within a dynamic, competitive market.  
 

 

Modules & functionalities 

 

Using the basic functionalities of the maintenance management system and (tele-) diagnostics, measured values relevant for maintenance are filtered from the technical plant within the frame of plant analysis, errors are diagnosed, causes are analysed and the results are shown in clear evaluations.  The gathering together of plant data comprises

Whether it be direct maintenance on site or management by means of teleservice – specific questions are also answered. These questions include:

Interfaces to existing ERP systems can be used flexibly; they supplement the existing solution by automatic inspection as well as risk and status based maintenance.
 
zedas®asset thereby delivers data for the improvement of the operating mode of the plant and to achieve the required performance parameters. Service staff is optimally deployed by means of teleservice and additional cost-saving is achieved by doing so.

 

Application examples concerning machine and plant engineering, as well as publications regarding zedas®asset, are provided in the information selection panel on the right. Directly below you will find the link for your contact person for this sector.

 

Servicing as an added-value factor
 
Servicing is part of the company's added-value chain and creates measurable value in terms of provision of replacement provision and availability. Servicing concepts and strategies that fit the production process and are status-oriented and predictive are needed more than ever today. Particularly since "the costs for servicing that is not carried out or is carried out in unsatisfactory fashion is 3 to 5 times higher than direct servicing costs are estimated to be".  (Source: H. Neuhaus at the 12th University of Dortmund Servicing Forum, 16 - 17.03.2007)

 

zedas®asset efficiently supports this process with a central database, powerful functions to structure and use customer- and application-specific knowledge bases and a homogeneous and easy-to-use user interface. Results obtained by customers show that intensive scrutiny of the servicing process can bring potential savings of between 5 and 30% depending on the type of plant.